Retainer
Ongoing support
A monthly agreement with a defined scope and response targets. Your users get help quickly, and your systems are patched, backed up and monitored before issues reach the business.
IT Support · Project Management · Fractional CIO
Enterprise-grade IT, sized for your business.
Senior IT expertise for small and mid-sized businesses, engaged the way you need it: ongoing support on a retainer, fixed-scope technology projects, or Fractional CIO advisory for the decisions that go beyond day-to-day tickets.
01 — Why clients work with us
You pay for outcomes, not hours of guesswork.
Some clients need one bottleneck removed. Others need a partner who keeps the whole environment healthy, month after month. Either way, you get the same thing: defined deliverables, a clear structure and results you can verify.
Fixed scope
Projects
One outcome, one agreed price, one acceptance checklist. Tenant setups, migrations and automations: delivered, tested, documented and closed.
On demand
Advisory
Senior IT judgement when you need it: roadmaps, vendor decisions, governance and compliance readiness, without the cost of a full-time CIO.
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01
Governance-first
Change control, structured UAT and security baselines are standard practice, not optional extras.
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02
Senior-level only
The person who scopes your work is the person who delivers it. No junior hand-offs.
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03
Documented & auditable
Every change logged, every configuration written down. Your environment never becomes a black box.
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04
Vendor-neutral
No reseller quotas behind our advice. We recommend what fits your business, then help you negotiate it.
02 — Core services
Three practices. One accountable partner.
Start with what you need today and combine practices as the business grows.
Retainer
Managed IT Support
Reliable, ongoing management of your network, endpoints, security and day-to-day user requests, under a structured agreement with clear response targets.
- Workstation maintenance & helpdesk
- Mailbox setup & email security
- NAS updates & backup verification
- Patching, monitoring & user onboarding
Best for teams without in-house IT
Fixed scope
Project-Based Solutions
Defined projects that move the business forward, rolled out without disrupting daily operations.
- Microsoft 365 tenant setup & hardening
- SharePoint, Teams, Power Apps & Power Automate
- Cloud & server migrations (Hyper-V, Entra ID)
- Ticketing systems such as Zoho Desk
Best for a defined outcome on a deadline
Advisory
Fractional CIO
Strategic IT leadership on demand: the structure, oversight and negotiating weight of a CIO, scaled to the hours you actually need.
- IT governance & policy frameworks
- Vendor management & SLA negotiation
- IT roadmaps & budget planning
- ISO 9001 / 14001 compliance readiness
Best for growing firms facing major IT decisions
03 — Our approach
A structured engagement, every time.
Whether it's a two-week project or a multi-year retainer, the method stays the same.
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01
Audit & Identify
A full review of your systems, licensing and infrastructure to pinpoint security gaps, wasted spend and process friction.
Deliverable: findings report
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02
Scope & Strategy
A written scope, agreed service levels and clear acceptance criteria, signed off before a single setting changes.
Deliverable: scope & SLA
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03
Controlled Implementation
Rollouts in planned change windows with rollback plans, validated through User Acceptance Testing with your team.
Deliverable: UAT sign-off
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04
Handover & Documentation
Admin walkthroughs, network maps and team training, so you own a fully transparent environment.
Deliverable: docs & training
04 — Contact
Tell us about your current setup.
Send a short brief: your infrastructure, the bottleneck, and whether you need ongoing support or a specific project outcome. You'll receive a scoped, technical reply from the engineer who would do the work. No sales sequence.
- hello@byte-me.tech
- Location
- Athens, Greece
Remote & on‑site